State Farm® Insurance Agent Doug Heins

"It’s been three weeks since I last reviewed this office. Still I haven’t received my refund check. I email these guys every other day and still nothing. I love State Farm with a passion but this office isn’t doing it right"

"This office sucks they don’t care about fixing problems they created. I would recommend any other office then Doug heins of Grand Rapids."

"Wonderful"

"Doug and his staff have been over and beyond helpful to us when we have been in need .... Thank you sincerely , Lorren and Tamara"

"Very clean and very nice ppl ☺️"

"They are always very helpful and friendly. They go above and beyond what they have to do"

"I have been very pleased with Doug and the State Farm office on the local level and with State Farm nationally. They have been extremely helpful throughout any claims process and beyond."

"ALWAYS helpful and thorough. Doug's team has helped us through a lot in the 20+ years we have been with them."

"With in 2 weeks of the black ice incident (totaling out car my car - no others); I had an all wheel drive vehicle, the claim was presented to me for review; quickly an agreement; with some negotiation; and a check was at my doorstep to car shop with. Thanks; State Farm; YOU ROCK. Richard"

"As always State farm really goes out of their way to help people with problems thank you"

"They are very thorough and responsive. Kind and personal. Helpful with keeping rates low!"

"Great place to do insurance for all of your insurance needs. Saved me a lot of money"

"Great prices and superb customer service"

"Great thanks for your help"

"Excellent service"

"Love my rates and coverage"

"They are easy and accommodating to work with though the cost seems high...perhaps due to our auto insurance laws."

"Friendly and helpful staff"

"No complaints. I have always received a quick response with any concerns or questions I have had. I have several policies through them and never once felt mislead or confused after leaving the office. Sometimes i make up questions just to show up and scavenge through candy bowl."

"Completely screwed us out of $10,000 by not having a way to check when payments are put in drop box. Failed to see which payments were placed over holiday weekend. The decision was left up to them personally and they chose to screw us even though I was friends with their children previously all through school. They are out for money only."