State Farm® Insurance Agent Doug Heins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Don Currier
June 19, 2025
5
out of
5
rating by Don Currier
"It was a great experience it went smooth and they got it done quick"
We responded:
"Don, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Doug"
Marcia Bergakker
June 17, 2025
5
out of
5
rating by Marcia Bergakker
"State Farm (Doug Heins) office was terrific in handling my claim! Customer Service Representative Brandon Boucher was wonderful to work with especially when I was having issues with the claims adjuster. He listened to my concerns and frustrations. When needed, he stepped right in, advocated for me, and got the job done! He was so helpful and supportive throughout the whole process. Brandon kept a long standing client happy when I was frustrated with my adjuster. Brandon is a huge asset to Doug Heins' office. I can't thank him enough!"
We responded:
"Marcia, thank you for your 5-star review! We agree Brandon does a great job, and my State Farm team and I are happy to be your good neighbor! Enjoy your summer, Doug"
Missi O'Connell
June 13, 2025
5
out of
5
rating by Missi O'Connell
"Such an awesome staff to work with! Very friendly and quick to call back or quick to answer questions we have. 10 out 10, highly recommend 👌"
We responded:
"Missi, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Doug"
Tara Blandford-Mayberry
June 6, 2025
5
out of
5
rating by Tara Blandford-Mayberry
"The entire staff is amazing! Very helpful, answered all my questions in a quick and efficient manner, and made me feel cared for! Thank you for all your help navigating and making sure my home and vehicle claim went smooth!"
We responded:
"Tara, thank you for giving us your five-star review. We appreciate the opportunity to serve you! Doug"
Laurel Parrott
May 29, 2025
5
out of
5
rating by Laurel Parrott
"Brandon at State Farm gave me a great deal and went the extra mile to assure the process went smoothly for home owners insurance!"
We responded:
"Laurel, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! doug"
Shoba Mathew
May 29, 2025
5
out of
5
rating by Shoba Mathew
"We have been with State Farm for more than 30 years. Always there to provide the service needed."
We responded:
"Shoba, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Doug"
Jeff Rollins
May 23, 2025
5
out of
5
rating by Jeff Rollins
"Top notch service from Brandon and always a pleasure to do business with for our insurance needs!"
We responded:
"Jeff, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Lynne Pitcher
May 22, 2025
5
out of
5
rating by Lynne Pitcher
"They are awesome. Nothing more to say."
We responded:
"Lynne, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Doug"
Scarlett C. Erickson
May 14, 2025
5
out of
5
rating by Scarlett C. Erickson
"Brandon was incredibly helpful and informative with his service. I greatly appreciate how fast he was at contacting me back while insuring I got the best deal."
We responded:
"Scarlett, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Doug"
Robert German
April 28, 2025
5
out of
5
rating by Robert German
"It was my second time being assisted by Brandon today and he was just as great as the first! Makes things quick, easy and he even remembered me! Thanks again!"
We responded:
"Robert, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Doug"
Christy Deal
April 25, 2025
5
out of
5
rating by Christy Deal
"Brandon was very helpful and quickly able to make changes needed to our existing policy! Thank you!"
We responded:
"Christy, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Doug"
Debbie Bramer
April 24, 2025
5
out of
5
rating by Debbie Bramer
"Had to call them to transfer insurance to my new vehicle and they were so quick to send that over to the dealership! I also had drive safe and save questions and got my questions answered. Great insurance company!"
We responded:
"Debbie, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Doug"
Mark Kramer
April 16, 2025
5
out of
5
rating by Mark Kramer
"Wendy, Brandon, and Doug are great and have always gone the extra mile for us in all of our insurance needs! They are the only ones out of 15 companies we have tried to insure out houseboat!"
We responded:
"Mark, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Doug"
Cody Collins
April 2, 2025
5
out of
5
rating by Cody Collins
"Brandon was incredibly helpful in finding ways to get my insurance cost down! Multi driver, multi policy, home policy and he spent so much time finding all the discounts!! Can't speak higher about brandon and the Doug Heins office!! Thanks!!"
We responded:
"Cody, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Doug"
Jillian Weller
March 27, 2025
5
out of
5
rating by Jillian Weller
"Brandon was very supportive with helping me navigate adjustments to my policies and with putting new policies in place to make sure I have the right coverage. He was friendly, professional, and patient. I appreciate his willingness to listen and his outstanding customer service skills. Thank you Doug Heins & Brandon for all your help!"
We responded:
"Jillian, thank you for your 5-star review and comments! My State Farm team and I are happy to be your good neighbor! doug"
Jonas Chertos
March 26, 2025
5
out of
5
rating by Jonas Chertos
"Amazing service every time. Brandon always takes care of me well and goes above and beyond to provide me with cheep yet quality coverage on all of my vehicles. There's a reason I've been loyal to Doug Heins for over a decade. Much thanks friends."
We responded:
"Jonas, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Doug"
Lynn Langschwager
March 21, 2025
5
out of
5
rating by Lynn Langschwager
"Very friendly and great people to have as my insurance provider."
We responded:
"Lynn, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Marcia Dykman
March 19, 2025
5
out of
5
rating by Marcia Dykman
"Doug Heins and his crew are absolutely amazing .I was recently in An accident and they took care of Everything for me. The body shop at Betten Chevrolet did an amazing job along with being very friendly,professional, fast getting my vehicle repaired."
We responded:
"Marcia, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Doug"
Mary Ogden
March 18, 2025
3
out of
5
rating by Mary Ogden
"I had to jump through a bunch of hoops just to get he ball rolling on repairs. You dont have to jump through a bunch of hoops for me to pay my premium."
We responded:
"Mary, thank you for taking the time to leave us a review. Your feedback is important to us as we continually work to improve our services. If there is anything specific that didn’t meet your expectations, please let us know. We are dedicated to providing the best possible insurance experience and would love the opportunity to address any concerns you may have and deliver 5-star service. Thank you, Doug"
Jean Weerstra
March 9, 2025
1
out of
5
rating by Jean Weerstra
"In response to “CRAIGE’s” review…we’ve been with State Farm (Doug Heinz) for 30+ years of home and auto with nary a claim, and our roadside assistance was just dropped because we were locked out of our car 4 times. Drop in the bucket compared to all those years of premiums. How does that work?"
We responded:
"Jean, we’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. I personally will pass on your concerns in hopes of finding a better answer. Doug"
kathleen Braun
February 27, 2025
5
out of
5
rating by kathleen Braun
"Brandon Boucher, at State Farm, Spring Lake, MI, is unbelievable! He found ways to lower my monthly insurance pay plan by $50! He very carefully looked at each policy I had and found oversights that he could lower. Such a dedicated young man."
We responded:
"Kitty, thank you for your 5-star review! Your comments about Brandon are spot on. He is a great part of our wonderful team. My State Farm team and I are happy to be your good neighbor! Doug"
David Burel
February 27, 2025
5
out of
5
rating by David Burel
"Great professional service by Brandon! Thanks"
We responded:
"David, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! I will pass on your comments to Brandon. We look forward to continuing to support your insurance needs. Doug"
Stephanie Langworthy
February 27, 2025
5
out of
5
rating by Stephanie Langworthy
"Love the staff at the State Farm office in Spring Lake- stopped in just before close today and Brandon was so helpful— as he is every time he’s helped me!!"
We responded:
"Stephanie, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Doug"
c r a i g e
February 24, 2025
5
out of
5
rating by c r a i g e
"I've been with this company for longer than I can remember and I have zero complaints. The customer service is always the best and I am no easy client. I have never filed a claim but I do seemingly constantly need roadside assistance or to switch a car being insured and everyone is always so kind, helpful, and friendly. I truly appreciate them all and that is the reason they continue to have my business <3"
We responded:
"Craige, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Doug"
Abbey Canfield
February 24, 2025
5
out of
5
rating by Abbey Canfield
"Brandon did a great job of quoting me a new insurance policy!"
We responded:
"Abbey, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"