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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jane King

September 19, 2023

5  out of  5 rating by Jane King
"Doug is a friend and a VERY HELPFUL insurance agent. I always appreciate it when we get together to review our insurance coverage. He is a top-notch agent and I always learn from him when we get together."

Andy G

June 5, 2023

5  out of  5 rating by Andy G
"Alexia saved me 56$ a month by switching over! She worked hard to save me money. Thanks for all the hard work and effort."

Sandra Gummo

May 26, 2023

5  out of  5 rating by Sandra Gummo
"Lso willing to talk about the best policies for our family. I've never had a bad experience and have been working with them for 5+years. Quickly answers questions and claims handled very efficiently"

Marque Cook

March 1, 2023

1  out of  5 rating by Marque Cook
"It’s been three weeks since I last reviewed this office. Still I haven’t received my refund check. I email these guys every other day and still nothing. I love State Farm with a passion but this office isn’t doing it right"

Marque cook

February 4, 2023

1  out of  5 rating by Marque cook
"This office sucks they don’t care about fixing problems they created. I would recommend any other office then Doug heins of Grand Rapids."

Judi Harris

January 27, 2023

5  out of  5 rating by Judi Harris

Tamara McClain

August 4, 2022

5  out of  5 rating by Tamara McClain
"Doug and his staff have been over and beyond helpful to us when we have been in need .... Thank you sincerely , Lorren and Tamara"

Nickole Douglas

June 14, 2022

5  out of  5 rating by Nickole Douglas
"Very clean and very nice ppl ☺️"

Judy VanArnam

July 21, 2021

5  out of  5 rating by Judy VanArnam
"They are always very helpful and friendly. They go above and beyond what they have to do"

Bob Kleinheksel

May 25, 2021

5  out of  5 rating by Bob Kleinheksel
"I have been very pleased with Doug and the State Farm office on the local level and with State Farm nationally. They have been extremely helpful throughout any claims process and beyond."

Jennifer Bartolomei-Blancato

March 3, 2021

5  out of  5 rating by Jennifer Bartolomei-Blancato
"ALWAYS helpful and thorough. Doug's team has helped us through a lot in the 20+ years we have been with them."

Richard Schadel

February 13, 2021

5  out of  5 rating by Richard Schadel
"With in 2 weeks of the black ice incident (totaling out car my car - no others); I had an all wheel drive vehicle, the claim was presented to me for review; quickly an agreement; with some negotiation; and a check was at my doorstep to car shop with. Thanks; State Farm; YOU ROCK. Richard"

Larry Smith

January 19, 2021

5  out of  5 rating by Larry Smith
"As always State farm really goes out of their way to help people with problems thank you"

Emily Wells

September 16, 2020

5  out of  5 rating by Emily Wells
"They are very thorough and responsive. Kind and personal. Helpful with keeping rates low!"

Tony Boroff

July 27, 2020

5  out of  5 rating by Tony Boroff
"Great place to do insurance for all of your insurance needs. Saved me a lot of money"

Debi Guzman

July 10, 2020

5  out of  5 rating by Debi Guzman
"Great prices and superb customer service"

terri dahlman

June 22, 2020

5  out of  5 rating by terri dahlman
"Great thanks for your help"

Jeremy Dibble

April 30, 2020

5  out of  5 rating by Jeremy Dibble
"Excellent service"

Michael Smedley

February 3, 2020

5  out of  5 rating by Michael Smedley
"Love my rates and coverage"

Lake Girl (Windlass)

December 27, 2019

4  out of  5 rating by Lake Girl (Windlass)
"They are easy and accommodating to work with though the cost seems high...perhaps due to our auto insurance laws."

Zarek Graham (Ziggy)

September 18, 2019

4  out of  5 rating by Zarek Graham (Ziggy)
"Friendly and helpful staff"

Exterior Home

September 20, 2018

5  out of  5 rating by Exterior Home
"No complaints. I have always received a quick response with any concerns or questions I have had. I have several policies through them and never once felt mislead or confused after leaving the office. Sometimes i make up questions just to show up and scavenge through candy bowl."

Evan Strahl

July 4, 2018

1  out of  5 rating by Evan Strahl
"Completely screwed us out of $10,000 by not having a way to check when payments are put in drop box. Failed to see which payments were placed over holiday weekend. The decision was left up to them personally and they chose to screw us even though I was friends with their children previously all through school. They are out for money only."